Photo booth prints cropped, blank or the wrong size?

Open the file before printing again

Check whether every frame and caption exists inside the saved image. If a face is missing there, return to the capture or layout stage. If the whole file is correct, compare its aspect ratio with the selected paper and print area. A narrow strip cannot fill a wider sheet without borders, stretching or cropping.

Check fit, fill and scale

“Fit” usually preserves the whole image within the available area, while “fill” can crop to cover it. Examine the preview and make one physical proof. If exact size matters, check the result with a ruler. Do not assume the paper’s nominal dimensions guarantee the photograph’s dimensions.

A borderless setting can introduce its own expansion or trimming. Use the printer or lab’s documentation for that particular workflow.

Check paired-strip preparation

DNP’s Hot Folder Print guide specifies a full-sheet image for particular two-strip settings. Supplying a single narrow strip to the wrong arrangement can produce a rotated or misplaced result. Use the documented preset and a matching file, rather than trying random scaling changes.

Evidence: Printer software guide

When nothing prints

Record whether the image reaches the print queue and whether an error appears on the device. Check power, connection, selected printer, correct media and supplies. Follow the manufacturer’s ordinary recovery instructions; do not force material through a jam.

For an event, switch to the agreed digital-delivery or backup plan while resolving the printer problem. Tell guests what they will receive and when. Resume normal printing only after a complete test succeeds, including the layout, cut and collection of the finished strip.