Digital booths
Retry or export failed HALO uploads without deleting the queue
Recover individual failed media while preserving pending guest shares.
HALO distinguishes pending uploads from failed uploads. Avoid deleting or reinstalling the app before reviewing its queue: the queue can contain the only remaining copy of a guest’s requested delivery.
Inspect queue state
Open the app’s queue manager and determine whether the item is In Progress or Failed. Pending items retry when the device is back on a stable Wi-Fi or cellular connection; leave the app open while checking whether delivery resumes.
Evidence: Official product support · Official product support
Retry with a destination
For a failed item, use the Failed tab’s Retry action and choose a destination preset. Simple Booth notes that creating a new preset and gallery can help bypass an original upload issue; quit and reopen HALO to sync the new preset before retrying.
Evidence: Official product support · Official product support
Export if retry fails
If the retry path does not work, select the failed item and export it to Camera Roll, then verify that the exported image opens. Do not delete the app or log out while queued content remains; the current queue help warns those actions erase the queue.
Evidence: Official product support · Official product support
Sources & further reading
Sources for the specific facts and product descriptions above. Our worked examples, interpretations and practical suggestions are original editorial guidance.
- Simple Booth Help — Managing Failed UploadsOfficial product support
- Simple Booth Help — Offline Upload QueueOfficial product support